Common questions about manadotot's terms and your rights
Your personal profile and login details are deleted within 30 days of closure. Transaction records stay for five years for legal compliance. If you had pending withdrawals, those records remain until fully resolved. Request a data export before closing if you need a copy.
Yes. Contact support within 30 days of the transaction date with your account email and the transaction ID from your dashboard. We investigate deposits that didn't arrive and withdrawals that appear incorrect. Most disputes resolve within five business days.
We store only the payment method type (DANA, OVO, GoPay or QRIS) and a token reference — never the full card or wallet details. Your actual payment data is held by the payment provider. We use this token only to process your deposits and withdrawals on your instruction.
Access and eligibility depend on local law. We require a verified Indonesia payment method to deposit and withdraw, which anchors your account to the Indonesia region. If you travel abroad, you can view your account, but deposits and withdrawals are only available where local law permits.
We set session cookies for your login and a preference cookie for your language choice and lobby layout. These are essential for the platform to function. You can clear cookies in your browser at any time without affecting your account data or balance.
We retain detailed transaction records for five years, including deposit amounts, payment method type, withdrawal requests, and timestamps. This is for audit and compliance purposes. Your personal profile data is removed when you close your account or after two years of inactivity.
File a formal complaint through your Account Settings > Legal Requests, or email our support team. Include your account email, the issue date, and what you're requesting. We respond to all complaints within ten business days with a resolution or next steps.
