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Your Account, Your Play, Our Terms

When you open an account with manadotot, you're entering into clear agreements about how deposits work, how withdrawals are processed, and what happens if there's a dispute.

Deposit & withdrawal rulesAccount security & accessPayment method detailsDispute resolution
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manadotot Your Account, Your Play, Our Terms
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How to Reach Us About Terms Questions

If you need clarification on any terms, have a dispute, or want to request data about your account, our support team is available through multiple channels. Players in Yogyakarta and across Indonesia can reach us by live chat during lobby hours, email for detailed inquiries, or phone support during our stated service windows. We respond to account-related questions and term disputes within one business day.

Team online

Live Chat

Open the chat widget in the lobby corner during your play session. Available daily 09:00–23:00 WIB. Ask about account terms, withdrawal status, payment disputes or policy clarifications.

Email Support

Send detailed questions to [email protected] with your account email and issue description. We reply within 24 hours with term clarifications, dispute details or account-access information.

Phone Support

Call our Indonesia support line for urgent term disputes or account-security issues. Hours: Monday–Friday 10:00–18:00 WIB. Use for withdrawal delays or payment-method problems tied to terms.

YOUR DATA & SECURITY

How We Handle Your Account Information

Your account data—login credentials, deposit history, withdrawal records and identity documents—is protected under encryption and stored on secure servers. We do not sell your data to third parties.

Data Encryption

All deposits, withdrawals and identity data are encrypted end-to-end. Payment gateways like DANA, OVO, GoPay and QRIS handle sensitive wallet details; we store only transaction references.

Session Cookies

We use cookies to keep you logged into your account across lobby pages and to remember your withdrawal preferences. Cookie data expires after 30 days of inactivity.

Account Retention

After you close your account, we retain deposit records and withdrawal history for seven years to resolve disputes and comply with audit requirements.

Identity Verification

Withdrawals require proof of identity (KTP or passport). We verify this once during account setup and cross-check it before each withdrawal over a certain threshold.

Data Request Rights

You can ask for a full export of your account data, deposit logs and transaction history by emailing [email protected] with your account email and ID number.

Account Deletion

Request permanent account closure through support. We delete non-essential data (cookies, session logs) within 30 days; transaction records are archived for seven years.

Frequently Asked About Our Terms

Below are the questions our players ask most often about account rules, payment terms, withdrawals and disputes. If your question isn't here, reach out to support—we're here to explain exactly how your account works under our terms.

Your account is personal and non-transferable under our terms. manadotot can close your account if you breach the terms (e.g., use false identity, attempt fraud, or create duplicate accounts), but we'll notify you first and explain the reason. You can request account closure at any time through support.

You can reset your password using the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. If you've lost access to that email, contact support with your account email and ID number; we'll verify your identity and help you regain access within one business day.

Yes. Our terms govern how we process deposits through these payment gateways, how we verify the transaction, and how we credit your account wallet. However, payment delays caused by the gateway itself (not manadotot) are not our liability; contact the payment provider directly if a deposit doesn't arrive within the stated timeframe.

Withdrawals are verified within 24 hours—we cross-check your account history, identity documents and transaction records to prevent fraud. Once verified, funds return to your registered DANA, OVO, GoPay or QRIS wallet. Most withdrawals clear within 48 hours; delays may occur on weekends or due to payment-provider processing times.

You're responsible for keeping your login credentials and two-factor authentication code private. If you notice unauthorized activity, contact support immediately. If you enabled account security features (like IP whitelisting) and they were bypassed, we'll investigate; if they weren't enabled, account liability rests with you under our terms.

Yes. If a deposit wasn't credited to your wallet within two hours, or if you believe a withdrawal was processed in error, contact support with your transaction ID and date. We investigate within three business days. If a payment gateway error occurred, we'll escalate to DANA, OVO, GoPay or QRIS on your behalf.

Closing your account stops all gameplay and wallet access immediately. Your deposit and withdrawal records are archived for seven years per audit requirements. Session cookies and non-essential data are deleted within 30 days. You can request a full data export before closure by emailing [email protected].

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